Shipping Policy

At Iceman Collections, we make every effort to ship orders promptly and maintain a consistent shipping schedule. Please review the information below regarding our shipping schedule, order processing, and delivery.

Shipping Schedule

We ship orders Mondays and Thursdays, excluding holidays and scheduled business closures.

If a scheduled shipping day falls on a holiday or during a business closure, orders will ship on the next available shipping day.

Order Cutoff Times

Our order cutoff time is 3:00 PM Eastern Time (ET) on the day before a scheduled shipping day.

Orders must be placed by the cutoff time to be included in the next scheduled shipment.

For example:

• Orders placed by 3:00 PM Sunday will ship Monday.

• Orders placed after 3:00 PM Sunday will ship Thursday.

• Orders placed by 3:00PM Wednesday will ship Thursday.

• Orders placed after 3:00 PM Wednesday will ship the following Monday.

Orders placed on other days will ship according to our regular Monday/Thursday shipping schedule.

Order Processing & Shipping

Unless otherwise stated in the product listing, all items are in stock and ready to ship.

We follow our Monday and Thursday shipping schedule consistently. Orders received before the applicable cutoff time will ship on the next scheduled shipping day.

Certain products may have different shipping timelines, such as preorders, limited releases, or other items specifically identified in the product listing. Please refer to the individual product listing for any special shipping information.

Our shipping schedule refers to the date your order is shipped, not the date it will be delivered.

Shipping Delays

Once an order has been shipped and accepted by the carrier, delivery times are controlled by the shipping carrier and are outside of our control.

Iceman Collections is not responsible for delays caused by the carrier, weather, natural disasters, holidays, customs, transportation issues, or other circumstances beyond our control.

Tracking information is provided when available. Please allow some time for tracking information to update after your order has been shipped.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is correct and complete before placing your order.

Iceman Collections is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us by the carrier due to an incorrect or incomplete shipping address, we will issue a refund for the order, less the original shipping cost. We do not reship orders that are returned due to an incorrect or incomplete address. Customers are welcome to place a new order using the correct shipping address.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made once an order has entered the shipping process.

Refused or Unclaimed Packages

Customers are responsible for accepting or claiming their packages once they have been shipped.

If a package is refused, unclaimed, or returned to Iceman Collections by the carrier for any reason other than an error on our part, we will issue a refund for the order, less the original shipping cost and any return shipping or other fees charged to us by the carrier.

We do not reship refused or unclaimed packages. Customers are welcome to place a new order once the original order has been refunded.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us so we can assist with the next steps.

Once an order has been shipped, we may need to work with the shipping carrier to investigate a missing or lost package. Resolution may depend on the carrier's policies and any applicable insurance or claims process.

Replacement of a lost or missing item is subject to availability. Some Iceman Collections products are limited, one-of-a-kind, or otherwise irreplaceable and may not be available for replacement. If an item cannot be replaced, we will work with the customer to determine an appropriate resolution.

International Orders

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charge unless otherwise stated.

Customs processing may also cause delays that are outside of our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, and order details.

Shipping charges are subject to change and may vary depending on carrier rates and other shipping-related costs.