Return & Refund Policy

If there is an issue with your order, please contact us and we will work with you to find a satisfactory resolution.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must be returned in the same condition in which it was received. Items that have been sanded, glued, painted, modified, assembled, or otherwise altered are not eligible for return.

To initiate a return, please contact us at info@icemancollections.com. Returns must be approved by Iceman Collections prior to being shipped back. If your return is approved, we will provide instructions for returning the item.

For returns that are not the result of a damaged, defective, or incorrect item, the buyer is responsible for all return shipping costs. Return shipping costs are not refundable.

Original shipping charges are non-refundable for returns that are not the result of a damaged, defective, or incorrect item.

Items returned without prior authorization will not be accepted.

Items purchased using a discount, promotional code, or during a sale are subject to the same return policy unless otherwise stated in the promotion.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and work with you toward a resolution.

Damage or defects must be reported within 60 days of the purchase date. Claims submitted after this period may not be eligible for replacement.

Please provide photos of the item and packaging when reporting damage, defects, or an incorrect item. This helps us evaluate the issue and determine the appropriate resolution.

If the return is due to a damaged, defective, or incorrect item, Iceman Collections will provide return shipping instructions and, when applicable, a prepaid return shipping label.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the original item, if eligible, and place a new order for the item you would like. Once your return has been received and approved, we will process the applicable refund to your original payment method.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved or declined.

Approved refunds will generally be processed within 3–5 business days after the returned item has been received and inspected.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Refunds are issued only after the returned item has been received and inspected.